What to keep in mind
Specify outputs, service levels, personnel, schedule, fees, confidentiality, responsibility and excluded tasks.
Unverifiable performance descriptions make acceptance and breach difficult to establish.
Distinctions often confused
An obligation to provide services is not invariably a promise of a specified economic result.
Frequently asked questions
Should a service contract contain measurable indicators?
Where feasible, yes, so performance and acceptance can be assessed.
Can the customer terminate services early?
That depends on the agreed terms and the applicable mandatory rules.
Informational content. It is not a substitute for professional advice.